RETURNS AND REFUNDS POLICY
Eligible items can be returned for a refund within 14 days of delivery; or store credit or exchange within 30 days of delivery. Final sale items aren’t eligible for refunds. After we receive your return, it will be processed within 5-10 business days. For damaged items, please see Warranty.
Final Sale, No Refunds:
Personalized pieces that are cut to order. This includes any initial, name, date, or year product.
Sale/Clearance items that show ‘compare at’ prices, and can be found on the SALE page.
Discounts that show “final sale" at the time of purchase. This includes all discounts 30%+, student discounts, and BOGO offers.
Final sale purchases show "final sale" during checkout. If you have questions, please contact customer service for details.
Unapproved returns (including used products) will be rejected and shipped back to the customer when possible. We’re not responsible for unauthorized returns that are lost or damaged in transit.
US ReturnsReturn Portal
Free return shipping within the US! Please submit US Domestic returns in the Online Return Portal for approval. If you can’t use the portal, please contact customer service for approval and a free return shipping label.
International ReturnsInternational Returns
Non-US customers are responsible for the cost of return shipping.Please submit Non-US returns in the International Return Portal for approval. If you can’t use the portal, please contact customer service for approval and a return shipping label.