I purchased this necklace, and when it arrived, out of the box it was noticeably warped in two very visible places, affecting the appearance of the piece.
I reached out to customer service about three weeks ago asking for a replacement or refund and haven’t heard back at all from anyone since.
Very disappointing. I feel ripped off and would have been happy to extend goodwill and the benefit of the doubt to the brand but radio silence after three weeks has unfortunately left a bad taste in my mouth. Would not recommend this brand to a friend as a result of this experience.