Pastel Rainbow Tennis Bracelet
- Sterling Silver
- Multi-Colored CZ Stones
- Thickness: 2 MM
- Length: 7"
Adina Eden gold plated sterling silver jewelry is durable and high in quality, however, it is important to treat it with a little extra care to keep it looking good as time goes on. Gold plated sterling silver jewelry should be removed when bathing or applying lotions and perfumes to ensure a long-lasting shine.
For Valentine’s Day, I ordered the gold bracelet for my girlfriend. Adina’s shipped the incorrect, cheaper silver version of the bracelet. Customer service told me that they could not provide a refund or return option as they don’t accept “international shipping”, although I had to pay additional shipping fees, on top of the shipping for in the initial order, to receive the wrong product. I noticed days later that the gold bracelet was “sold out”, so it looks like they sent me the silver bracelet purposely since they ran out of inventory and failed to update their website accordingly, misleading customers and allowing them to make purchases for products that aren’t even available. On top of that, no notification was provided and the wrong product was shipped in its place. As I mentioned, since this order was shipped to Canada, I had to pay the delivery company an additional $80 in shipping fees just to receive the incorrect product. On top of receiving the wrong order, I have also been told there is no resolution and I’m unable to get a refund or exchange for the product I actually ordered. Hidden shipping fees, poor customer service and misleading website information.... steer clear and purchase at your own risk.
Hi Joseph, we're very sorry you had this experience in our store. We're working hard to ensure this does not happen again.
Friendly Customer Service Team
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